Returns & Exchanges
At Moonjpro, we stand behind the quality of our high-performance electronics and offer a 30-day window for returns or exchanges to ensure your complete satisfaction. All returned items must be in their original packaging with all included accessories and documentation to qualify for a full refund.
Initiate Your Request
Log into your Moonjpro account and navigate to the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.
Secure Your Tech
Carefully pack the electronic device in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technical team verifies the condition of the device, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing